Voice AI
SMS AI
Patient communication breaks after hours, during overflow, and at scale.
We implement and manage on-script AI voice and text workflows so revenue and care don’t depend on who answers the phone.
Our custom-built SaaS automates calls, scheduling, intake, and after-hours routing with workflow-based voice automation. HIPAA-ready infrastructure with done-for-you activation and EHR integrations where available.
Example Use Cases:
Handle overflow and after-hours calls automatically and avoid leaking to ERs
Convert overflow calls into scheduled appointments instead of lost leads
Ensure every patient has valid authorization before treatment
Automate follow-ups to keep your schedule full and predictable
Maintain operational consistency across all locations
As seen in:
Award Winning AI Platform:
2025 Globee® Awards for Artificial Intelligence ·
2025 Titan Awards Information Technology - AI & Automation
Workflow-Based Voice AI and SMS AI Software for Healthcare.
Greetmate’s HIPAA-ready voice software goes beyond basic scripts.
Our sophisticated Workflow System allows you to build hallucination-resistant agents that automate intake, scheduling, and routing across your entire operation.
Listen to a sample call between a healthcare provider and a patient:
Jane from Green River Dental
Secure & Compliant
Greetmate automates 70-80% of routine patient communication tasks.
35%
Front Desk Workload Reduction
Implementation & Managed Deployment
Voice and SMS automation, built and managed for you.
Greetmate is an implementation partner, not just software. We embed workflow-based Voice AI and Conversational SMS into your day-to-day operations, with a managed rollout that scales across locations and teams.
- 1. Workflow Discovery
We map your real-world workflows: call routing, scheduling, intake, and the SMS touchpoints that reduce call volume and no-shows.
- 2. Systems + Messaging Setup
We configure telephony, SMS programs, and integrations (EHR/CRM, scheduling, webhooks, Zapier/Keragon), with HIPAA-ready options where applicable.
- 3. Managed Rollout + Optimization
We launch location-by-location, then continuously tune voice and SMS workflows to maintain reliability as volume and complexity grow.
Operational consistency across voice and SMS
We build and maintain your workflows so your team can focus on patients, not phone trees, scripts, or texting logistics.
- Managed build: We configure and maintain your call and SMS workflows.
- Predictable automation: Deterministic routing, escalation, and scripted SMS flows.
- Conversational SMS: Scheduling, confirmations, reminders, and follow-ups.
- Compliance-aware options: HIPAA-ready configurations and BAAs available where applicable.
Connect your call workflows to your healthcare stack.
Integrates with 300+ Apps, including EHRs, CRMs, Calendars, Email, and more.
E.g. Athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Practice EHR, Tebra (Kareo), IntakeQ / PracticeQ, Zenoti EMR, AdvancedMD, Charm EMR, Practice Better, OpenPractice OpenPM, OpenEMR, Cerbo, PatientNow, Open Dental, Epic Systems, CentralReach, Cliniko, Nextech, CureMD, BestNotes, Ritten, Optimantra, PtEverywhere, Google Drive, Google Sheets, Cal.com, and many more.
Workflow-based voice automation. Built for reliability.
Design call flows that follow your rules: triage paths, routing, scheduling prompts, intake capture, and escalation logic. This is how you keep calls consistent and reduce surprises.
Deterministic call routing and escalation
Structured intake and form capture
Appointment scheduling flows
Multi-location routing and provider/team logic
Software
You decide—self-serve or managed.
Whether you prefer hands-on access or a fully managed setup, everything runs on our production-ready AI voice infrastructure. We deliver high-touch managed services while giving you visibility into performance, call workflows, and operational consistency across all locations.
See It in Action.
Hear clinically appropriate, compassionate voices in multiple languages and accents, or clone your own. Listen to ready-to-use voices commonly chosen by healthcare practices:
Virtual Medical Receptionist
Let Greetmate be your practice’s virtual receptionist — collect patient demographics, insurance, and reason for visit, and securely schedule appointments.
Handles patient in- and outbound calls. Phone number included
Let Greetmate manage appointment scheduling, rescheduling, test result inquiries, medication refills, and after-hours triage. Build workflows that fit your specialty and patient population.
Integrates with your EHR and patient systems
Connect to dozens of EHRs (e.g., Dentrix, athenahealth, eClinicalWorks, ModMed) and patient systems. HIPAA compliant with a signed BAA. Also integrates via Zapier, Google Calendar, and webhooks.
Escalates and forwards to staff/providers
Route urgent or complex calls to the right team member or on‑call provider with warm transfers and announcements. Set escalation paths for emergencies and specialty-specific routing.
Sends SMS
Send SMS during calls with helpful information, e.g. appointment scheduling links or address information.
No-Code Clinical Workflow Builder
Design triage, intake, referral, and follow-up flows without code. Standardize protocols while keeping flexibility for each specialty and provider.
Records and transcribes patient calls
Review recorded calls and transcripts for documentation, quality assurance, and training.
Automated follow-ups and reminders
Automate pre- and post‑op check‑ins, chronic care outreach, recall campaigns, and appointment reminders. Trigger via API or Zapier.
Clinically appropriate voices
Choose calm, professional voices in multiple languages to support diverse patient populations — or clone your own voice with our ElevenLabs integration.
Virtual Medical Receptionist
Let Greetmate be your practice’s virtual receptionist — collect patient demographics, insurance, and reason for visit, and securely schedule appointments.
Handles patient in- and outbound calls. Phone number included
Let Greetmate manage appointment scheduling, rescheduling, test result inquiries, medication refills, and after-hours triage. Build workflows that fit your specialty and patient population.
Integrates with your EHR and patient systems
Connect to dozens of EHRs (e.g., Dentrix, athenahealth, eClinicalWorks, ModMed) and patient systems. HIPAA compliant with a signed BAA. Also integrates via Zapier, Google Calendar, and webhooks.
Escalates and forwards to staff/providers
Route urgent or complex calls to the right team member or on‑call provider with warm transfers and announcements. Set escalation paths for emergencies and specialty-specific routing.
Sends SMS
Send SMS during calls with helpful information, e.g. appointment scheduling links or address information.
No-Code Clinical Workflow Builder
Design triage, intake, referral, and follow-up flows without code. Standardize protocols while keeping flexibility for each specialty and provider.
Records and transcribes patient calls
Review recorded calls and transcripts for documentation, quality assurance, and training.
Automated follow-ups and reminders
Automate pre- and post‑op check‑ins, chronic care outreach, recall campaigns, and appointment reminders. Trigger via API or Zapier.
Clinically appropriate voices
Choose calm, professional voices in multiple languages to support diverse patient populations — or clone your own voice with our ElevenLabs integration.
Trusted for high-stakes, real-time conversations
Built for reliability, medical-grade accuracy, and scalable use across clinics and partners.
- Platform uptime
- 99.98%
- Response latency
- <500ms
- Workflow accuracy
- 95%+
- Routine calls automated
- 70–80%
- EHR & scheduling systems supported
- 12+
- Front-desk workload reduction
- 35%+
- Platform growth (MoM)
- 20%
- Built to scale with partners
- Unlimited
Why AI-powered phone calls matter more than ever
Missed calls, long wait times, and overwhelmed staff create massive revenue leakage. These industry-wide stats show why intelligent, real-time automation has become essential.
85%
of callers never call back if you miss them
Most missed calls turn into permanently lost revenue — especially for healthcare and service businesses.
30–50%
workload reduction through call automation
AI handles repetitive scheduling, intake, and FAQ calls — freeing staff to focus on meaningful patient care.
40%
of all clinic calls happen after hours
Patients call when your team is unavailable. AI answers instantly, books appointments, and captures lost demand.
See How Others Are Winning with Greetmate.
At Greetmate, we believe actions speak louder than words—and our customers’ success stories prove it.
Here’s what businesses like yours are saying:
“ A game changer for my mental health agency [...] One of the biggest impacts we've seen is how it increased our patients access to care. This platform makes scheduling and follow ups incredibly simple, breaking down a lot of the barriers. [...] It it's almost like having another employee who never sleeps. It's streamlined a lot of our day to day workload. From automating reminders to improving communication with clients, [...] I highly recommend Greetmate AI. ”
“We've been using Greetmate AI for the last three or four months and it's been an incredibly helpful part of our support organization. The quality of the voice AI is the best that I've seen out there. The way the workflows you can build, the flexibility that you can put into them to dynamically create options that are relevant for your business works for us. ”
Frequently Asked Questions for Healthcare Professionals
Here are some of the most frequently asked questions about our platform for healthcare providers. If you have any other questions, feel free to contact us.