Front desk
The Phone Queue Stops Being Their Job
Booking, moving and confirming appointments comes off the desk, so the team is with the patients in front of them.
Patient Scheduling
Every appointment booked, confirmed, and in your EHR.
Nobody waits on hold to book. Greetmate answers every call to your practice: new patients, scheduling, after-hours, overflow. It automates your front-desk workflows, and scheduling is one of them. Greetmate books, reschedules and confirms against live EHR availability and writes every change straight back, all without adding staff.
Listen to a sample call
A patient asks for a time. Greetmate reads live availability out of the EHR, offers what is open, and writes the booking back into it.
Why It's Different
- We build your call workflows, test them, and launch with you. Actual ROI with end-to-end workflows.
- Books, reschedules and confirms against live EHR availability
- Syncs bi-directionally with dozens of leading EHRs
- Deterministic call workflows, built to your booking rules
- 46.9 hours a week given back at a seven-location practice
- HIPAA-compliant and healthcare-only
- 14 days to your first answered call
- 60-day money-back guarantee
- 46.9 hours a week given back at a seven-location practice
- HIPAA-compliant and healthcare-only
- 14 days to your first answered call
- 60-day money-back guarantee
Trusted by Healthcare Practices Across The U.S.
The Business Impact
Scheduling Is the Longest Call Your Front Desk Takes.
Booking, rescheduling, confirming, cancelling. Routine work, but not quick work. In one practice we measured, those calls ran to 54 hours of talk time in five months, more than any other job the front desk does.
Every one of them interrupts whatever else was happening at the desk, and the patient on hold hears all of it.
- Reschedules that take longer than the original booking
- Confirmation calls nobody has time to make
- Patients on hold while the desk checks the calendar
- Cancellations that never get backfilled
How Greetmate Helps
One System That Answers the Phone and Finishes the Work Behind It
It answers every call, first
Greetmate is your practice's phone infrastructure: inbound handling, routing, FAQs, scheduling, after-hours and overflow coverage. Nobody waits on hold while someone checks the calendar.
The call ends with the calendar updated
Greetmate reads live availability, offers the slots your rules allow, and books, reschedules, confirms or cancels on the call. Every change is written back, so the calendar your team sees is the one the patient just heard. It integrates with dozens of leading EHRs.
Built for you, on-script by design
Deterministic call workflows with your booking rules built in: appointment types, provider preferences, buffers, who gets escalated to a human and when. We scope, configure, integrate and test with you, and basic call coverage goes live within days.
Scheduling ROI Calculator
What Is Phone Scheduling Costing You?
Put your own numbers in: call volume, what a new patient is worth, the hours your team spends on the phone. You get an estimate of the revenue and staff time going to hold music, phone tag and unfilled slots.
Practice type
$
%
%
Front desk hourly wage
$
Hours/day on FAQs & reminders
hrs
New-patient share of missed calls
%
Booking / close rate
%
Appointment-related call share
%
No-show recovery rate
%
Business days per month
days
Greetmate Potential Recovery
$4,559–$6,561
estimated recovery per month
Per year$55K – $79K
Missed Patient Calls
$2,952–$4,248
New-patient revenue lost to unanswered and overflow calls.
Front Desk Admin Waste
$722–$1,038
Staff hours spent on repetitive, non-revenue calls.
Unrecovered No-Shows
$886–$1,274
Revenue recoverable through reminders and rebooking.
Book a 15-Min Discovery Call
Illustrative estimates based on industry averages and your inputs. Actual results vary by practice, payer mix, and workflow.
See It In Action
See How It Works
A short animated walkthrough of Greetmate taking a booking after hours and having it waiting in the calendar before your team is back at the desk.
Ready to Take Scheduling Off the Phone Queue?
See what a booking call sounds like, and what lands in your calendar when it ends.
Business Benefits
What Changes When Booking Happens on the Call
The practice
Fewer Patients Lost to Phone Tag
A caller who reaches someone books. A caller who leaves a message decides again tomorrow, sometimes somewhere else.
The calendar
Gaps Get Filled, Not Just Recorded
Cancellations and reschedules are handled on the call, against live availability, instead of waiting for a callback.
Multi-location
One Booking Standard Everywhere
Every location books by the same rules, so opening the next one does not mean retraining the phones.
Patients
A Time While They Are Still on the Phone
No hold music, no callback, no third attempt. They ask for a slot and leave the call with one.
Leadership
You Can See What the Phones Produce
Booking volume, reschedules, after-hours activity and where the calendar leaks, rather than a count of calls.
Secure & Compliant
84% of staff handoffs arrived with intake work already documented
20 min → 5 intake work left for staff, against a 20-minute manual baseline
46.9 staff hours saved per week, on average
100% calls answered
From a Live Deployment
More Than a Full Staff Workweek of Capacity, Every Week
Thrive Ortho & Spine runs Greetmate across seven locations. Across 1,916 calls evaluated, it gives the front desk back more than a full workweek every week.
- 46.9 hrs
- of front-desk time given back every week
- 1,022 calls
- handled in a single two-week stretch, every one with a complete record
- 4.1×
- the daily call volume it started at, with the workflow rates holding
- 95.9%
- of scheduling handoffs reached staff with the work already documented
Four Weeks From Now, Every Booking Handled on the Call
We build the scheduling workflows, connect your EHR, test the edge cases and launch. Your team's part is a scoping call and a walkthrough. The engagement carries a 60-day money-back guarantee.
Connect your call workflows to your healthcare stack.
Integrates with 300+ Apps, including EHRs, CRMs, Calendars, Email, and more.
E.g. Athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Practice EHR, Tebra (Kareo), IntakeQ / PracticeQ, Zenoti EMR, AdvancedMD, Charm EMR, Practice Better, OpenPractice OpenPM, OpenEMR, Cerbo, PatientNow, Open Dental, Epic Systems, CentralReach, Cliniko, Nextech, CureMD, BestNotes, Ritten, Optimantra, PtEverywhere, Google Drive, Google Sheets, Cal.com, and many more.