Front desk
The Repetitive Work Comes Off the Desk
Your team stops fielding the same four questions all morning and gets that time back for the patients in front of them.
Front Desk Automation
Your front desk gets its day back.
The phone stops setting your team's agenda. Greetmate answers every call to your practice: new patients, scheduling, after-hours, overflow. It automates your front-desk workflows, so the repetitive calls stop landing on your team and the ones that need a person still reach one, with the groundwork already done.
Listen to a sample call
The kind of call that used to pull someone away from the desk. Greetmate takes it start to finish and writes the result into your EHR.
Why It's Different
- We build your call workflows, test them, and launch with you. Actual ROI with end-to-end workflows.
- Takes eight calls at once as easily as one
- Hands your team the calls that need judgment, already documented
- Syncs bi-directionally with dozens of leading EHRs
- 46.9 hours a week given back at a seven-location practice
- HIPAA-compliant and healthcare-only
- 14 days to your first answered call
- 60-day money-back guarantee
- 46.9 hours a week given back at a seven-location practice
- HIPAA-compliant and healthcare-only
- 14 days to your first answered call
- 60-day money-back guarantee
Trusted by Healthcare Practices Across The U.S.
The Business Impact
One Person Cannot Be on Eight Calls.
At one practice we measured, 88.9% of calls overlapped another call that was still in progress, peaking at eight at once. That is not a staffing problem. It is arithmetic.
Six routine jobs, booking, records, referrals, billing, intake and callbacks, took 80% of all the time spent on the phone. Routine does not mean quick.
- Calls stacking up behind whoever is already on the phone
- Routine questions interrupting the patient at the desk
- Reschedules and confirmations eating the morning
- Voicemails that pile up for someone to work through later
How Greetmate Helps
One System That Answers the Phone and Finishes the Work Behind It
It answers every call, first
Greetmate is your practice's phone infrastructure: inbound handling, routing, FAQs, scheduling, after-hours and overflow coverage. Eight at once is the same as one, so nothing stacks up behind whoever is already talking.
The work leaves, the team stays
Greetmate runs the repetitive calls end to end and writes the result into your EHR. When something needs a person, it hands over with the caller identified, the details captured and the reason for the call already documented. It integrates with dozens of leading EHRs.
Built for you, on-script by design
Deterministic call workflows with guardrails and escalation paths to your staff, not a prompt-based bot that improvises. We scope, configure, integrate and test with you, and basic call coverage goes live within days.
Front Desk ROI Calculator
What Is Phone Duty Costing Your Front Desk?
Put your own numbers in: call volume, what a new patient is worth, the hours your team spends on the phone. You get an estimate of the staff time and revenue going to routine calls.
Practice type
$
%
%
Front desk hourly wage
$
Hours/day on FAQs & reminders
hrs
New-patient share of missed calls
%
Booking / close rate
%
Appointment-related call share
%
No-show recovery rate
%
Business days per month
days
Greetmate Potential Recovery
$4,559–$6,561
estimated recovery per month
Per year$55K – $79K
Missed Patient Calls
$2,952–$4,248
New-patient revenue lost to unanswered and overflow calls.
Front Desk Admin Waste
$722–$1,038
Staff hours spent on repetitive, non-revenue calls.
Unrecovered No-Shows
$886–$1,274
Revenue recoverable through reminders and rebooking.
Book a 15-Min Discovery Call
Illustrative estimates based on industry averages and your inputs. Actual results vary by practice, payer mix, and workflow.
See It In Action
See How It Works
A short animated walkthrough of what comes off your front desk once Greetmate picks up the calls your team cannot get to.
Ready to Take the Phones Off Your Team's Plate?
See what a routine call sounds like, and what your team gets handed when it ends.
Business Benefits
What Changes When the Phone Stops Interrupting
The team
Handoffs Arrive Ready
When a call does need a person, it reaches them with the caller identified and the details already captured.
Coverage
Peak Hours Stop Being a Bottleneck
Lunch, Monday mornings and the after-school rush get the same coverage as a quiet Wednesday.
Multi-location
One Front Desk Standard Everywhere
Every site answers the same way, so opening the next one does not mean training another phone team.
Patients
Someone Picks Up
No queue, no voicemail, no third attempt. The call is answered and the reason for it is dealt with.
Leadership
You Can See What the Phones Produce
Call volume, what got handled, what reached staff and where the day is being lost, rather than a count of calls.
Secure & Compliant
84% of staff handoffs arrived with intake work already documented
20 min → 5 intake work left for staff, against a 20-minute manual baseline
46.9 staff hours saved per week, on average
100% calls answered
From a Live Deployment
More Than a Full Staff Workweek of Capacity, Every Week
Thrive Ortho & Spine runs Greetmate across seven locations. Across 1,916 calls evaluated, the routine phone work came off the desk and the team kept the calls that needed them.
- 46.9 hrs
- of front-desk time given back every week
- 80%
- of all phone time went to six routine jobs, the work Greetmate takes
- 88.9%
- of calls overlapped another live call, peaking at eight at once
- 84.2%
- of calls handed to staff arrived with the work already documented
Four Weeks From Now, Your Front Desk Off Phone Duty
We build the call workflows, connect your EHR, test the edge cases and launch. Your team's part is a scoping call and a walkthrough. The engagement carries a 60-day money-back guarantee.
Connect your call workflows to your healthcare stack.
Integrates with 300+ Apps, including EHRs, CRMs, Calendars, Email, and more.
E.g. Athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Practice EHR, Tebra (Kareo), IntakeQ / PracticeQ, Zenoti EMR, AdvancedMD, Charm EMR, Practice Better, OpenPractice OpenPM, OpenEMR, Cerbo, PatientNow, Open Dental, Epic Systems, CentralReach, Cliniko, Nextech, CureMD, BestNotes, Ritten, Optimantra, PtEverywhere, Google Drive, Google Sheets, Cal.com, and many more.